TITLE

Suppliers reject low ranking for service

AUTHOR(S)
Hobson, Steve
PUB. DATE
January 2009
SOURCE
Utility Week;1/23/2009, Vol. 30 Issue 4, p6
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
This article reports on the decision by the Energy Retail Association (ERA) to reject the Institute of Customer Service UK Customer Satisfaction Index (UKCSI) in 2009. According to the ERA, the survey fails to compare like-for-like sectors. The association claimed that comparing utilities with retailers such as John Lewis and Waitrose does not give a fair picture of the customer's experience. RWE Npower, however, conceded the survey results were very disappointing.
ACCESSION #
36889160

 

Related Articles

  • Npower launches reward scheme. Croft, Martin // Marketing Week;8/29/2002, Vol. 25 Issue 35, p6 

    Describes the customer reward program launched by energy company npower. Organizations and companies participating in the program.

  • Demand-side response has a big part to play.  // Utility Week;11/11/2011, p7 

    The article deals with a report commissioned by British utility firm RWE Npower concerning the need for British energy industry and policymakers to pay attention to demand-side response to the use of power potentially available from standby generation in 2011.

  • Survival of the fittest.  // Personnel Today;10/22/2002, p25 

    Profiles the energy company npower. Achievements of the company; Business areas of the company; Role of the human resource department in developing the company.

  • Waitrose in £64m supply chain spend.  // Logistics Manager;Apr2011, p07 

    The article reports on the 64 million British pounds invested by Waitrose on its supply chain as revealed by its parent company John Lewis Partnership.

  • Npower penalty proves own goal.  // Utility Week;6/7/2002, Vol. 17 Issue 23, p8 

    Reports on the decision of energy retailer Npower to scrap a penalty clause designed to lock customers into a dual-fuel deal until the end of 2002. Plan of the company to freeze its energy prices until January 2003; Administration fee faced by companies changing supplier before the end of the...

  • ASA slams npower's Juice ads for misleading claims.  // Marketing Week;7/18/2002, Vol. 25 Issue 29, p9 

    Reports that the British energy firm npower has been ordered to amend its press advertising for its green energy product Juice. Filing of a misleading advertising complaint against npower by the Advertising Standards Authority (ASA); Similar complaint against the London Underground.

  • Too expensive for the staff?  // Housewares;Apr2009, Issue 221, p29 

    The article reports on the performance of Waitrose retail store in Great Britain. The retail store has continued its expansion inspite of the global economic downturn. Subsequently, Waitrose's parent company, John Lewis Partnership PLC, has redistributed its dividend, 13% of the salary. The...

  • Job openings at Waitrose.  // Recruiter;3/23/2011, p10 

    The article reports on the job openings at Waitrose Ltd. and John Lewis Partnership PLC in Great Britain in 2011.

  • John Lewis and Waitrose to cross-promote brands. Wilkinson, Amanda // Marketing Week;2/28/2002, Vol. 25 Issue 9, p8 

    Reports the partnership between the department stores of John Lewis and the Waitrose supermarket chain in Great Britain. Availability of the laundry and personal hygiene products of Waitrose at John Lewis; Reason of the merger to promote brands; Issuance of a profit warning by John Lewis.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics