Service industry?

Marsden, Alaric
February 2009
Utility Week;2/6/2009, Vol. 30 Issue 6, p37
Trade Publication
The article discusses the development of energy services businesses by energy companies in Great Britain. It states that a crowded market, where to focus, addressing internal business, and customer barriers are the common challenges facing the businesses. The specific needs of particular customer segments have driven advances in energy services such as smart metering and load management. The biggest challenge for traditional utility businesses in a more competitive marketplace is said to be deciding where to focus.


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