Ofgem 'failing to protect consumers'

November 2008
Utility Week;11/21/2008, Vol. 29 Issue 27, p29
Trade Publication
The article deals with negative comments raised by Members of the Parliament of (MP) of Great Britain against energy regulator Office of Gas and Electricity Markets (Ofgem). Members of the Parliament claim that the main driver for lower energy prices should be customer switching but more than a quarter of those who have switched have moved to a more expensive tariff. They also claim that misselling still occurred and customers often did not know how to complain or get compensation. These comments came in a report by the Commons Public Accounts Committee.


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