Don't Be Heartbroken

Riley, Chris
January 2009
Infonomics;2009 AIIM Guide to ECM, p36
Trade Publication
The article focuses on the issues underpinning the disconcerting trends of interpersonal relations between buyers and sellers in the data capture market. It outlines the benefits of data capture offerings including the reduction of data entry cost, improving efficiency on the backend and faster exploitation of electronic documents. However, it states that a number of vendors are disregarding traditional buying practices, accepting outrageous pricing and tolerating long integration times and minimal testing ability. It offers tips for both end-users and vendors to avoid a costly and painful part ways in the future.


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