Who needs Enterprise Customer Communications Software?

McLaughlin, Chris
January 2009
Infonomics;Jan/Feb2009, Vol. 23 Issue 1, p23
Trade Publication
The article presents the reasons why business enterprises should implement Enterprise Content Management (ECM) communications software in the U.S. These include building efficient communications with customers, providing quality information to customers that meets their needs and demand, and allowing organizations to integrate data, thereby, reducing information technology costs.


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