High-street agents battle on

Dennis, Juliet
February 2009
Travel Weekly (UK);2/13/2009, p12
Trade Publication
The article reports on the failed sales of high street travel agents in Great Britain. It notes that these agents lost sales to Internet and telephone channels in the summer of 2008. However, they still maintain their income levels. Data shows that there was a shift away from face-to-face contact with retail agents in the way that customers booked holidays. Traditional agent revenue has not been hit by the switch due to the increased sales of all inclusive holidays with higher selling prices.


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