Keller, Heather R.
March 2009
Leadership Excellence Essentials;Mar2009, Vol. 26 Issue 3, p13
The author discusses factors that lead to supportive communication, which is based on honesty and interpersonal trust, that can improve leadership effectiveness. She cites the benefits of engaging in a face-to-face communication, including facilitating personal relationships. She adds that such an interaction encourages freedom of speech. She notes that giving feedback during performance reviews and at other times increases morale and establishes a supportive climate.


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