Conversations with customers

Risley, Jeff
February 2009
SGB;Feb2009, Vol. 42 Issue 2, p52
Trade Publication
The article focuses on the importance of social media tools, such as blogs and podcasts, in building relationship with customers. It describes the use of blogs, message boards, and podcasts in reaching and engaging with other people. In addition, it highlights the popularity of social networking and the dominance of Myspace and Facebook among social networking sites.


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