Don't Call the Call Center

O'Sullivan, Orla
October 2000
Bank Technology News;Oct2000, Vol. 13 Issue 10, p25
Trade Publication
Reports the impact of call centers on bank-customer communications in the United States. Response of customers to bank call center services; Comparison between home banking and online banking services; Emphasis of several organizations on building customer relationship management (CRM) model for online banking; Impact of CRM on Web centers.


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