Your questions answered
- Value your assets. Payne, Lindsay // Cabinet Maker;8/26/2005, Issue 5453, p35
Presents a question and answer advisory on identifying valuable customers. Classification of customers; Factors to look for in a customer's credentials; Importance of understanding the needs of customers. INSET: Listen to all your customers.
- EXPERT ANSWERS. Ramu, Govind; Kubiak, T. M. // Quality Progress;Jun2013, Vol. 46 Issue 6, p8
Questions and answers are presented on topics such as nonconformance reports in auditing and the implementation of quality and customer satisfaction systems in banking.
- money helps. McGirt, Ellen; Feldman, Judy // Money;May2005, Vol. 34 Issue 5, p30
The article presents questions and answers related to money and personal finance. I bought a NordicTrack treadmill for $1,200 with the understanding that I could return it in 30 days for a full refund if I did not like it. Well, I did not like it. I would ship it myself, but that would cost...
- Customer Love. Bell, Chip // Executive Excellence;Nov2000, Vol. 17 Issue 11, p6
Focuses on the importance of doing business with a commitment to customer satisfaction in the United States. Attitudes and actions to attract and retain customers; Emphasis on customer services with personal touch and sensitivity; Impacts of personalized services on customer allegiance and loyalty.
- Best way to keep customers is by treating them very well. Smith // New Orleans CityBusiness (1994 to 2008);09/20/99, Vol. 20 Issue 13, p18
Presents a guide to keeping customers happy and satisfied. Recipe for exceptional customer service; Excellence of customer service at Stu Leonard's Dairy Store and the Blue Willow Inn in Georgia; Utilization of the Internet; Continuous improvement of all areas relating to customer service.
- Signs your customers are ready to dump you. // Supervisory Management;Aug94, Vol. 39 Issue 8, p4
Presents warning signs of the waning interest of customers on a company's services. Suggestions from James Miller, author of the book `The Corporate Couch,' which appeared in `Guidelines.'
- Keep them coming back. Lowenstein, Michael W. // Marketing Tools;May96, Vol. 3 Issue 3, p54
Contends that more and more organizations are redirecting their efforts toward optimizing customer loyalty and value. Five stages to a customer's life with any supplier; Goals of customer retention measurement; Important elements of customer retention research.
- How important are your customers? Dreyfack, Raymond // American Salesman;Oct93, Vol. 38 Issue 10, p26
Presents the results of a customer satisfaction survey requested by an unnamed Minneapolis food products distributor to explain customer fallout. Major factors cited; Customer-centered corporate philosophies; Guidelines for making the customer feel important.
- Friendly service may mean the difference between a sale, loss. Gitomer, Jeffrey // Business Press;11/06/98, Vol. 11 Issue 26, p15
Discusses the importance providing friendly service to customers. Financial benefits of offering friendly service; Ways to achieve customer satisfaction.