Automotive repairers forced to compromise

February 2009
Motor Equipment News;Feb2009, p1
Trade Publication
The article reveals changes in how automobile crash repairers acquire business, according to Neil Pritchard, general manager of Collision Repair Association (CRA). Before, customers are given the freedom to choose where they want to have their vehicle repaired, but now their insurance company are the ones who select their preferred repairer. An example is AA Insurance which directs policy holders to just leave their vehicles at an assessment depot. Several repairers are then invited to quote on the repair damage and lowest quote gets the job.


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