TITLE

The Best policy

AUTHOR(S)
Arkin, Anat
PUB. DATE
January 2009
SOURCE
People Management;1/1/2009, Vol. 15 Issue 1, p24
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article reports on how Birmingham City Council in England turned its workforce from demotivated and disengaged to high-performing in only two years. As Richard Billingham, the council's head of organisational development, says that even though they can put in place new information technology (IT) systems, policies and procedures, if the people who work for them are not engaged in what they do, then their customers will not feel a real difference.
ACCESSION #
36382340

 

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