Solve the conflict equation

Butler, Mark
January 2009
People Management;1/1/2009, Vol. 15 Issue 1, p15
The article emphasizes that the cost of disputes at work can add up, but a conflict audit can provide organisations with a way of getting to the root of the problem. It says that one may start computing the 20 per cent of management time spent dealing with conflict at work, add a figure for the 22 per cent of staff who work unproductively as a result of conflict, and then for the 50 per cent of people who take long-term sickness for the same reason.


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