Pay shift signals happier shoppers

Phillips, Lucy
January 2009
People Management;1/15/2009, Vol. 15 Issue 2, p9
The article reports that Carphone Warehouse has improved its customer service after switching from a commission-based to a flat rate pay structure. The mobile phone retailer will replace all forms of commission for employees with standard wage rates. The initiative was introduced to over 1,000 staff in the firm's 200 stores in London, England in October 2008 and will be implemented for its entire 15,000-strong workforce in Great Britain and Europe in late 2009.


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