Racing Against the Clock

Sisk, Michael; Carrilho, André
January 2009
Bank Technology News;Jan2009, Vol. 22 Issue 1, p18
Trade Publication
The article reports on the financial crisis which impacts on the performance of Citi. However, Marty Lippert, the institution's chief operations and technology officer is working feverishly to change old habits and create one company that can compete in today's brutal environment. He describes that the two overriding strategies that guide his organization includes improving operating leverage within the organization and differentiating the client experience.


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