They Don't "Get It."

Flinchbaugh, Jamie
January 2009
Assembly;Jan2009, Vol. 52 Issue 1, p104
This article provides information on several root causes that result from using the "5 why" method. The job of lean practitioners is to get people on board and demonstrate the right behavior. The "5 why" method is an iterative process that begins with asking why an initial condition exists. The next iteration once the answer is learned is to ask why that answer exists, and these steps are repeated until one arrives at the root cause.


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