Quality Is A Must
- Overcoming Data's 'Slow Stigma.'. Eggleston, C. Hunt // Wireless Week;02/21/2000, Vol. 6 Issue 8, p81
Deals with customer satisfaction in the wireless communication industry. Factors that contribute to problems in customer services; Solutions.
- The Silence That Isn't Golden. Wickham, Rhonda L. // Wireless Review;11/01/98, Vol. 15 Issue 21, p5
Editorial. Comments on the services of wireless phone providers. How wireless phone providers regarded customers.
- A Holistic View of Customers. Reeves, Betsy // Wireless Review;10/01/98, Vol. 15 Issue 19, p24
Reports that wireless carriers are seeking a holistic picture of their customers to offer better customer care and retain high-value customers. Definition of convergence; Efforts of carriers to retain their customers. INSET: Benchmark results, by Joe Lo.
- Movin' On Up. Reeves, Betsy // Wireless Review;11/15/98, Vol. 15 Issue 23, p46
Reports on the efforts of wireless carriers to promote higher-end technology and hardware actively to their customers to increase profits and extend customer service. Factor which forced carriers to step up their high-tech marketing efforts; Carriers implementing the strategy.
- Learning from experience. McMAHON, DEBRA // Telephony;01/11/99, Vol. 236 Issue 2, p28
Looks at the economic conditions of the telecommunications industry in the United States. Wireless prices; Ways out of the commodity swamp; Requirements of winning in telecom business; Customer services.
- Tragedy Tests Technology. Walley, Wayne // Global Telephony;Oct2001, Vol. 9 Issue 9, p4
Reports the increased call volumes in cellular networks related to the terrorist attacks in United States. Method used by wireless operators in dealing with network congestion; Advantages of cellular phones in lessening the degree of panic; Relief efforts of telecommunications companies.
- Total service assurance for the wireless market. Pierce, Daniel // Telecommunications - Americas Edition;Sep99, Vol. 33 Issue 9, p52
Comments on service assurances of wireless providers for customers in the United States. Strategy for maintaining and improving network reliability; Dependency of wireless service to landline circuits; Implementation of strategy for supplier management based on service assurance software...
- Location-based services offer a global opportunity for new revenue. McCabe, Eric // Telecommunications - Americas Edition;Oct99, Vol. 33 Issue 10, p99
Examines how network operators can use wireless location-based services to differentiate, gain market leadership and hone critical technical skills. General categories of location-based services and examples of each; Progression of location technology; Market for location-based services;...
- The Value-Add Appeal. Chaffee, Maggie // Wireless Review;09/15/99, Vol. 16 Issue 18, p92
Discusses the marketing of enhanced or value-added services from the wireless communications industry in the United States. Introduction of the benefits to customers; Consideration on the interest of existing customers; Discussion on the services' appeal and success.