No Bad Apples

Thrall, Terese Hudson
December 2008
H&HN: Hospitals & Health Networks;Dec2008, Vol. 82 Issue 12, p42
Trade Publication
The article reveals that U.S. hospitals seeking accreditation will be required to define what constitutes disruptive behavior in their operations and put polities in place to manage offenders. Joint Commission President Mark Chassin says safe patient care is dependent on trust, teamwork and a collaborative work environment among caregivers. Experts cite a number of reasons that behavioral policies fail including the clinicians' belief that conflicts among staff have no effect on patient care.


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