Implantación del Modelo Nacional para la Calidad Total en el Laboratorio Clínico

Acevedo Márquez, María Eugenia; Ortega, Beatriz Lecuanda; Rodríguez Medellín, Martha Alicia; Pérez, Pascual Robles; Castillo Fragoso, Ma. del Carmen; Speziale, Arturo M. Terrés
July 2008
Revista Mexicana de Patologia Clinica;jul-sep2008, Vol. 55 Issue 3, p127
Academic Journal
Certus Laboratories from Tijuana Baja California, Mexico, has driven evolution growth and development based on Total Quality Models and Systems, including strategic planning, design, organization control, and in accordance to ISO 9001:1994 Certification by BVQi: Bureau Veritas Quality International: «Clinical Laboratory Services Routine, Special and Reference Tests». On 2003 the laboratory was recertified on the next version of the standard which corresponds to ISO 9001:2000. On 2006, Certus CEO took the decision to adopt the Mexican Total Quality Management System in order to extend and improve the scope of their Quality System. To focus the scope and the laboratory's culture under the Total Quality Model, new work schemes had to be redesigned and established. The new model had to be capable to redirect the organization's efforts to improve value creation for customers, personnel, community and shareholders, and to improve competitively on health sector. The laboratory has participated on two occasions on the Baja California Quality and Competence Award having reached the goal after achieving the Award of The Year in 2007 on the Category of Services. On this report, Certus Total Quality Management System is presented and discussed exposing some of the conclusions that have been learned, the obstacles that had to be confronted and the benefits that have been obtained. On 2007 Certus Laboratories is preparing accreditation in accordance with ISO15189:2003: Medical Laboratories. Particular Requirements for Quality and Competence.


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