TITLE

Market Volatility & Communicating with Clients

PUB. DATE
December 2008
SOURCE
Journal of Financial Planning;Dec2008, Vol. 21 Issue 12, Special section p5
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The article reports on market volatility and customer services in financial planning with survey results. Due to the financial market conditions of 2008 there has been an increase in the importance of customer communication and services. Before September 2008 financial planners were spending an average of 14 hours or less a week on client communications but that increased to 15 hours or more as of October 2008. Financial planners are calling clients and holding special meetings due to uncertainty over the market and client concerns over their finances. 48% of respondents to the survey have seen a 6% increase in their client base.
ACCESSION #
35665209

 

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