Tips for dealing deftly with tricky people

November 2008
People Management;11/13/2008, Vol. 14 Issue 23, p67
The article offers tips for employees on dealing with colleagues with tricky characters. It emphasizes the importance of identifying why the other person is being difficult. Finding the root cause of their trickiness will make it easier to tackle. It is advisable to be body conscious. When faced with a tricky person, one should be aware of his or her body language. Offering more eye contact or personal space could win them round. It outlines tips on dealing with an argumentative person and combating the mob mentality.


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