How I made a difference at work

November 2008
People Management;11/13/2008, Vol. 14 Issue 23, p64
The author relates how he linked his human resources (HR) strategy to business results at Southern Railway. The HR department began with a combination of assessments and focus groups. A group of front-line managers undertook a European Foundation of Quality Management self-assessment, which identified how effective HR was from their perspective. Focus groups took place with front-line staff and the HR team carried out Pestle and Swat analyses. It relates that the HR strategy contributed to punctuality, train reliability and staff retention.


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