TITLE

How I made a difference at work

PUB. DATE
November 2008
SOURCE
People Management;11/13/2008, Vol. 14 Issue 23, p64
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The author relates how he linked his human resources (HR) strategy to business results at Southern Railway. The HR department began with a combination of assessments and focus groups. A group of front-line managers undertook a European Foundation of Quality Management self-assessment, which identified how effective HR was from their perspective. Focus groups took place with front-line staff and the HR team carried out Pestle and Swat analyses. It relates that the HR strategy contributed to punctuality, train reliability and staff retention.
ACCESSION #
35654313

 

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