Pull your punches

Arkin, Anat
November 2008
People Management;11/13/2008, Vol. 14 Issue 23, p20
This article considers the merits of mediation in the British workplace. Even if the parties cannot reach agreement, a skilled mediator may be able to help one of them to make an amicable exit. A CIPD survey found that 76 percent of organisations saw mediation as the second most effective method of resolving disputes, after informal discussions. Barriers to its wider use identified by the CIPD survey range from a lack of understanding of the process to employees' distrust of it.


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