Customer needs must come before flexible working

Perkins, Colin
November 2008
People Management;11/13/2008, Vol. 14 Issue 23, p16
The author discusses the value of flexible working. According to the author, the value of flexible working in all its forms is well established and is a major contributor to business effectiveness. However, he observes that there are many occasions when it seems that the British government and the human resource (HR) field have lost sight of the core criterion that should be applied. He adds that flexible working is particularly an issue for smaller companies.


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