With outsourcing, quality more important that quantity

December 2008
Employee Benefit News;Dec2008, Vol. 22 Issue 15, p16
The article suggests that employers should look at outsourcing as a way to gain access to greater expertise, receive better service, automate processes and improve quality. Studies conducted in 2008 have shown that human resource (HR)/benefits departments are moving toward a selective outsourcing model that allows them to choose which functions they want to keep in-house and which they are comfortable contracting out. Another area that will see major growth in outsourcing, according to the author, is talent management.


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