NI Water admits bill errors for thousands

Andrews, Annabel
October 2008
Utility Week;10/24/2008, Vol. 29 Issue 23, p26
Trade Publication
The article reports on the admission by Northern Ireland Water that it wrongly billed nearly 9,000 of its 15,000 business customers. The company overcharged 5,800 business customers and undercharged 3,000. A spokeswoman blamed the error on the company's continuing development of information systems and data quality. The spokeswoman said that the billing errors, combined with bad weather, depressed housing growth and difficult economic conditions meant that less revenue than expected will be generated from business customers over the second half of 2008.


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