Dot-coms retreat on free shipping

Carroll, Brian
July 2000
Furniture/Today;07/17/2000, Vol. 24 Issue 44, p1
Trade Publication
Reports on online furniture retailers' abandonment of their free shipping policies after suffering from high merchandise return rates. FurnitureFind.com's decision to limit free shipping to purchases of more than $700; GoodHome.com's switch to a graduated shipping scale similar to the ones used by catalog merchants; Discontinuation of free shipping by Furniture.com.


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