Kingdom Come

Hourican, Emily
September 2008
Hospitality Ireland;Sep2008, Issue 51, p14
Trade Publication
The article describes the Angsana Spa at the Brehon Hotel in Killarney, Ireland. The spa offers high-quality services under the Banyan Tree brand. The Angsana uses natural products, including a body polish made of honey and sesame seeds. According to assistant spa manager Theresa Breen, they constantly retrain their staff to be able to offer the latest treatments at consistently high quality.


Related Articles

  • RESEARCH OF EXPECTED AND PERCEIVED SERVICE QUALITY IN HOTEL MANAGEMENT. BLEŠIĆ, Ivana; IVKOV-DŽIGURSKI, Andjelija; STANKOV, Uglješa; Bradić, Igor STAMENKOVIĆ Milan // Revista de Turism - Studii si Cercetari in Turism;2011, Issue 11, p5 

    The paper examines the concept and measurement of quality of service in the hotel sector. The ratings of guests' expectations and calculations of SERVQUAL gap (discrepancies between expectations and perceptions), has been the most reliable method in estimating the precise diagnosis of quality...

  • Giving it the full treatment. Bignold, Dan // Caterer & Hotelkeeper;1/19/2006, Vol. 196 Issue 4408, p61 

    The article presents information on the spa side of the Club Hotel & Spa established by Laurence Huggler. One of Huggler's aims in establishing the hotel was to help usher in a new trend of tourism in Jersey, Channel Islands. An overview of how the spa has developed its customer base is...

  • SKY HIGH Customer Service. Cass, Julie; Cass, Robert // Spa Management;Oct2008, Vol. 18 Issue 9, p60 

    The article provides insights for spa executives on how to implement quality customer service. The authors stress the benefit of investing in staff training about how to appropriately service clients. They also advise executives to set standards for each and every instance where the team...

  • Service With a (Genuine) Smile. Terrero, Ruthanne // Premier Spas;Summer/Autumn2006, Vol. 8 Issue 1, p8 

    The author reflects on the facilities offered by spa retreats as well as their settings and services. She explains that the luxury setting of spa facilities provides spiritual connection which many couples today are searching. She also talked about her spa experiences and provided comments on...

  • Setting standards. Bignold, Dan // Caterer & Hotelkeeper;9/22/2005, Vol. 195 Issue 4392, p54 

    Features the Club Hotel & Spa owned by Lawrence Huggler in Jersey, Channel Islands. Efforts to maintain the hotel's service standards; Problems encountered by Huggler since the opening of the hotel on August 21, 2005; Advantages of the official opening party in October.

  • Windjammer Landing Villa Beach Resort.  // AirGuide Online.com;8/10/2009, p7 

    The article announces 50 percent credit based on the accommodation rate at Windjammer Landing Villa Beach Resort in Saint Lucia in 2009. The offer is applicable to spa treatments, room upgrades, food and beverages and scuba diving. It is specifically intended to offer guests the unique...

  • One night in heaven.  // Travel Weekly: The Choice of Travel Professionals;8/26/2005, Issue 1784, Special section p10 

    The article presents information on various hotels in Barbados. Most hotels are situated on the western and southern sides of the island to take advantage of the calmer Caribbean Sea, but quality accommodation can also be found on Barbados' eastern Atlantic side. Some hotels offer an...

  • "We shouldn't panic at the quietest time of the year. Quality service will be paid for . . . without discounts" Eaves, Nicole // Travel Trade Gazette UK & Ireland;11/26/2010, Issue 2937, p18 

    In this article, the author discusses several ways to provide a high quality of service for customers in the travel industry. The author says that in-house staff training and knowledge are essential components of their mission to make an impact on their customers. She mentions her stay at the...

  • Comfort with a Conscience. K. D. // Conde Nast Traveler;Apr2006, Vol. 41 Issue 4, p64 

    The article offers advices on how to identify socially responsible hotels or resorts from others who do not. A hotel should be certified by any sustainable tourism organization to make sure that it contributes to the community. They should employ local workers and pay them more than the minimum...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics