Win-Win Interactions

Goldsmith, Marshall
November 2008
Leadership Excellence;Nov2008, Vol. 25 Issue 11, p4
The article offers tips on avoiding the use of "no," "but," or "however" when starting a sentence. It is said that when starting a sentence with these, no matter how a person delivers it to acknowledge the feelings of the other person, the message delivered is perceived as "You are wrong." Thus, after that conversation, nothing productive can be developed. So, the author says, in order to guarantee peeks into the competitive setup of coworkers, try to monitor them by keeping a scorecard of how many times each person utilizes those words.


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