System Service Is More than Fixing Things

Dean, Ray
November 2008
Security: Solutions for Enterprise Security Leaders;Nov2008, Vol. 45 Issue 11, p110
Trade Publication
The article focuses on maintenance and service contracts for a security system. Under a service contract, the service provider guarantees the customer to repair the problem in their product within a given time period. Maintenance contracts should include "planned regular visits" to prevent problems and system breakdowns. Meanwhile, service pricing should reflect "mean time to failure" and replacement cost.


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