TITLE

MYSTERY SHOPPER

PUB. DATE
September 2008
SOURCE
Travel Weekly (UK);9/26/2008, p34
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article features an evaluation of customer service of travel agencies located in Brighton, England. Thomas Cook was rated 51% for letting the customer wait for 20 minutes and ended up failing to address the request of the customer. Flight Centre Ltd. gained a 71% rating for its friendly staff with clean and well presented shop. First Choice Inc. was rated 79% for being knowledgeable on the products being offered and overall quality of customer service.
ACCESSION #
35239397

 

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