TITLE

Making the Grade

AUTHOR(S)
Costonis, Michael A.
PUB. DATE
November 2008
SOURCE
Best's Review;Nov2008, Vol. 109 Issue 7, p105
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the failure of the insurance agents to provide a better customer service in the U.S. According to research of Accenture Ltd., the insurers will lag behind in giving services and meting the expectations of the consumers as other businesses raised the level of their customer service. It also shows that the absence of the innovative information technology and integrated systems affect their performance.
ACCESSION #
35209142

 

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