Making the Grade

Costonis, Michael A.
November 2008
Best's Review;Nov2008, Vol. 109 Issue 7, p105
Trade Publication
The article focuses on the failure of the insurance agents to provide a better customer service in the U.S. According to research of Accenture Ltd., the insurers will lag behind in giving services and meting the expectations of the consumers as other businesses raised the level of their customer service. It also shows that the absence of the innovative information technology and integrated systems affect their performance.


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