TITLE

The plan for Olympic standard customer service

AUTHOR(S)
Phillips, Lucy
PUB. DATE
October 2008
SOURCE
People Management;10/30/2008, Vol. 14 Issue 22, p10
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article focuses on a nationally recognised qualification in customer service that is being piloted to get skills in the tourism industry up to standard for the 2012 Olympics. According to Sue Gill, head of skills and training for Tourism South East, the qualification was an important part of the drive to improve standards in the sector for 2012. The "Welcome Host" training course deals mainly with communication skills that would help to create ambassadors for the tourist industry of Great Britain and attract visitors.
ACCESSION #
35188962

 

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