The plan for Olympic standard customer service

Phillips, Lucy
October 2008
People Management;10/30/2008, Vol. 14 Issue 22, p10
The article focuses on a nationally recognised qualification in customer service that is being piloted to get skills in the tourism industry up to standard for the 2012 Olympics. According to Sue Gill, head of skills and training for Tourism South East, the qualification was an important part of the drive to improve standards in the sector for 2012. The "Welcome Host" training course deals mainly with communication skills that would help to create ambassadors for the tourist industry of Great Britain and attract visitors.


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