October 2008
People Management;10/30/2008, Vol. 14 Issue 22, p9
This section offers news briefs on personnel management. Almost three-quarters of call centre staff at West Berkshire District Council have completed National Vocational Qualifications (NVQ) in customer service, helping the local authority to reach its satisfaction targets. The European Parliament has passed a new law requiring employers in Great Britain to give agency workers the same pay and conditions as permanent staff after 12 weeks in the job. In other news, banking group Citi is to hold quarterly support groups for fathers-to-be.


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