A game plan for independents

October 2008
Trailer / Body Builders;Oct2008, Vol. 49 Issue 12, p66
Trade Publication
The article relates how independent distributors in the trailer/truck parts industry in the U.S. can retain their market share in line with formidable competition posed by consolidation in the aftermarket parts industry. Joseph McAleese, president and chief executive officer (CEO) of Bendix Commercial Vehicle Systems, suggests the inclusion or expansion of vehicle service to add value to the customer experience. McAleese explains why service is critical to business of parts distributors.


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