Locking in on key customers

Weber, Rick
October 2008
Trailer / Body Builders;Oct2008, Vol. 49 Issue 12, p36
Trade Publication
The article focuses on Fontaine PartSource, the aftermarket parts unit of Fontaine Trailer Company, a flatbed trailer manufacturer. The unit is headed by director of operations David Lee. It describes how the Pareto Principle was applied in the operations of Fontaine. It relates the success of applying the Pareto Principle and the launching of "Fontaine PartSource Easy Source Parts," an online parts catalog.


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