TITLE

The 95/95 proposition: Turn the odds in your favor

AUTHOR(S)
GITOMER, JEFFREY
PUB. DATE
October 2008
SOURCE
Business Journal (Central New York);10/24/2008, Vol. 22 Issue 43, p8
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article explains the 95/95 sales proposition in telemarketing. It cites the challenges and odds of sales personnel as well as notes the factors which make sales difficult to achieve. The author offers tips on how to establish customer relations over the phone. He also emphasizes the importance of providing customers with valuable service.
ACCESSION #
35132082

 

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