What do you expect?

Davis, Tricia Holly
October 2008
Utility Week;10/10/2008, Vol. 29 Issue 21, p10
Trade Publication
The article reveals that as wholesale prices continue to rise, customers will demand much more by way of service from their utility providers. High fuel prices mean consumers will once again be demanding more from their utility suppliers, this time to help them manage their energy consumption, suggests Jim Yeats of Accenture. He says people started to become more aware of their relationship with energy suppliers at the turn of this century, when the markets opened to competition between utilities.


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