TITLE

At Your Service

AUTHOR(S)
Biscontini, Lawrence
PUB. DATE
November 2008
SOURCE
American Fitness;Nov/Dec2008, Vol. 26 Issue 6, p64
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article offers tips for updating customer service skills of fitness professionals. Fitness professionals must assume the roles of a perfect script, from attitudes to comportment. Practicing the theatrical metaphor of being onstage and backstage both with internal and external customers is also recommended. It also advises the need to update one's language skills. The Hear, Empathize, Lead, Provide or HELP steps are suggested for resolving challenges in customer service.
ACCESSION #
35051880

 

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