Following the Yellow Brick Road

Inge, Jon
October 2008
Hospitality Upgrade;Autumn2008, p10
Trade Publication
The article discusses ways on how to select and implement a multi-departmental information technology (IT) system for U.S. hospitality industry. The steps include the definition of an overall technology plan, selection of an operations head, creation of the project team, outline high-level requirements, identify technology sources and vendors, conduct web-based demonstration to assert the feasibility of the study, offer initial proposals, present a detailed scripted demonstrations on the flow of the process, check references and negotiate, and contract with the top vendors. It also cites the initiatives carried out by hoteliers in planning their IT infrastructure as well as the benefits they gained from using the system.


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