Hospitals Grapple with Ways to Overcome Language Barriers

Kreimer, Susan
October 2008
H&HN: Hospitals & Health Networks;Oct2008, Vol. 82 Issue 10, p21
Trade Publication
The article focuses on the expansion of interpretation services at health care facilities. These are aimed at providing equal access to care for a rising pool of patients and families whose native tongue is not English. In fiscal year 2008 ending in September, Beth Israel Deaconess logged almost 83,000 face-to-face encounters and between 30,000 and 40,000 telephone calls that required the aid of interpreters.


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