How I made a difference at work

Moss, Rob
October 2008
People Management;10/16/2008, Vol. 14 Issue 21, p66
The article outlines the employee-focused initiatives implemented at Barclaycard Business to improve its customer service and the performance of the business. A competency framework with clear objectives and development opportunities for each job role was created. Employees now have monthly one-on-one sessions with their line managers at which they can discuss their progress and agree a personal development plan, with specific goals that will enable them to increase their competency in relation to either their current or desired future role.


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