- Protect your guardian angels. Ryeland, Simon // Travel Trade Gazette UK & Ireland;7/14/2003, Issue 2572, p22
Discusses guidelines to prevent staff turnover in call centers in Great Britain. Recruitment; Human resource management; Training; Outsourcing.
- Getting to know you. McCurry, Patrick; O'Riley, Mary Kate // Director (00123242);Mar2002, Vol. 55 Issue 8, p34
Focuses on the benefits of changes in the strategy of call center businesses in Great Britain. Overview of the approach used by call centers; Significance to an improvement in staff turnovers and customer satisfaction levels at information technology company ICL; Statistical data on staff...
- Are You There? // NZ Marketing Magazine;Jul2002, Vol. 21 Issue 6, p3
Presents the findings of the 2002 New Zealand Call Centre Industry Benchmark Study. Increase in total daily agent call volumes; Shift towards automated technologies; Decline in the staff turnover.
- Target root of trouble. Lippok, Andy // People Management;11/13/2008, Vol. 14 Issue 23, p17
A letter to the editor is presented in response to the article "How Can We Curb Call Centre Turnover?," in the October 16, 2008 issue.
- IN QUEUE. Anton, Jon; Rockwell, Anita // Customer Interface;Oct2001, Vol. 14 Issue 10, p16
Presents a research on agent turnover in call centers. Percentage of annual turnover; Turnover rate of phone agents by region; Initiatives imposed to reduce turnover.
- Indian call centers: cracks begin to show. // MarketWatch: Telecoms;December 2003, Vol. 2 Issue 12, p7
Reports on the tightening supply of skilled information technology workers and high rate of attrition among workers in India's business process outsourcing market. Levels of staff loyalty in the industry, particularly in call center operations; Factors contributing to the job disillusionment of...
- At Call Centers, Perks Beat Cash. Bach, Deborah // American Banker;10/26/2000, Vol. 165 Issue 206, p1
Discusses the efforts of call center executives to provide better employee benefits to reduce turnover among their employees. Increase in demand for call center workers; Strategies developed to boost employee morale; Top ten employee motivators.
- OCCUPATIONAL STRESS IN RELATION TO JOB SATISFACTION: AN EMPIRICAL STUDY OF CALL CENTRE. Mahal, Prabhjot Kaur // Indian Journal of Commerce & Management Studies;Jan2012, Vol. 3 Issue 1, p42
Getting the pulse of the present competitive environment, Human resource practitioners, councilors, professionals and managers are today realizing the fact that occupational stress is becoming inevitable in every organization. Occupational stress affects employee turnover, productivity and firm...
- Call Centre Work for Women: Career or Stopgap? Hunt, Vivienne // Labour & Industry (Labour & Industry);Apr2004, Vol. 14 Issue 3, p139
Much of the international literature asserts that call centres are workplaces characterised by high levels of stress, worker burnout, limited career paths and high staff turnover. The position of women is also portrayed negatively with many researchers finding women still face a number of...