TITLE

E-mail speeds recall responses

AUTHOR(S)
Carney, Susan
PUB. DATE
August 2000
SOURCE
Automotive News;8/21/2000, Vol. 74 Issue 5889, p43
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Highlights United States car maker Ford Motor Co.'s use of electronic mail to address worried consumers' questions about the Firestone tire recall. Reliance of the automobile industry on electronic tools; Number of tires recalled by Firestone; Volume of electronic mail messages processed by Ford from August 9 to August 13, 2000.
ACCESSION #
3495741

 

Related Articles

  • Cyber-chatting LM exec connects with buyers. Connelly, Mark // Automotive News;4/10/2000, Vol. 74 Issue 5869, p3 

    Describes how Jim Rogers, general marketing manager at automobile company Lincoln Mercury, connects with consumers through chat rooms and electronic mail system. Posting of personal and business e-mail addresses; Participation in Lincoln chat rooms; Regular online response to postings at the...

  • Ford moves to combat D-plan fraud. Wilson, Amy // Automotive News;2/28/2005, Vol. 79 Issue 6136, p10 

    The article informs that Ford Motor Co. is putting tighter controls on discounted car purchases by relatives of dealership employees. Changes include new Web site controls and an automated e-mail system that encourages dealerships to verify discount requests early in the sales process, or risk...

  • Ford's Consumer-based Strategy. Smith, Brett C. // Automotive Manufacturing & Production;Aug99, Vol. 111 Issue 8, p18 

    Features Ford Motor Company, which shifted from being a manufacturing company to a consumer company. Its financial performance; Consumer spending on vehicles; Information on Ford's consumer touch-points; Asset exposure of Ford.

  • Getting Lean at Ford Windsor Operations. Vasilash, Gary S. // Automotive Manufacturing & Production;Aug99, Vol. 111 Issue 8, p52 

    Describes how Ford Powertrain Manufacturing Operations' engine manufacturing capacity in Windsor, Ontario was expanded. How the company increased its engine capacity; Information on Windsor Engine Plant; Implementation of the Ford Total Productive Maintenance (FTPM) program.

  • Reporting PAG financial results: A good idea that's time has come.  // Automotive News Europe;4/7/2003, Vol. 8 Issue 7, p10 

    Editorial. Praises the decision of Ford Motor Co. to start reporting earnings posted by all members of the Premier Automotive Group. Significance of the move for shareholders; Reasons financial performance should be made known; Implication of the move for the automobile industry.

  • Ford to report PAG results. Crate, James // Automotive News Europe;4/7/2003, Vol. 8 Issue 7, p12 

    Reports on the decision of Ford Motor Co. to report earnings of its Premier Automotive Group of luxury brands and its Asia-Pacific operations, as of April 2003. Goal of the plan; Incident that led to the decision.

  • Ford imposes a radical rescue plan to reverse slide in Europe. Wernle, Bradford // Automotive News Europe;02/28/2000, Vol. 5 Issue 5, p1 

    Highlights the key decisions of the European management team of automobile company, Ford Motor Co. to reverse a slide in profits and market share. Comments from Chairman Nick Scheele; View of analysts on bringing the multi-activity vehicle to market in early 2003; Reason for Ford's...

  • Dealers voice anger at MAV cancellation. Wernle, Bradford; Weernink, Wim Oude; Ostle, Dorothee; Farhi, Stephane // Automotive News Europe;02/28/2000, Vol. 5 Issue 5, p4 

    Reports that dealers and Ford Motor Company's European sales organizations have been frustrated by the company's decision not to base the multi-activity vehicle (MAV) on the Focus model. Estimated units that Ford will lose by not building the model; How a Ford official in one European country...

  • Ford goes global.  // Finance Week;2/8/2002, p44 

    Reports on the growth of Ford Motor Co. in South Africa. Success of the company's component export program; Production capacity of the engine plant in Port Elizabeth; Local sales of Ford cars.

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics