Coaching lifts morale at Child Benefit Office

Hall, Liz
October 2008
People Management;10/2/2008, Vol. 14 Issue 20, p12
The article discusses the benefits of a coaching programme to employees of the Child Benefit Office (CBO) in Great Britain. It states that staff morale has increased and moved the CBO, and its sister agency the Tax Credit Office, away from a command-and-control culture. Consultant Sue Lownds helped to design the coaching programme, which started in November 2007. Andy Farrar, head of tax credit and child benefit processing, said they saw coaching as the cornerstone of a transformation programme that recognised and unleashed the dormant talent.


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