TITLE

Kenworth, Mack "tops" in customer satisfaction

PUB. DATE
September 2008
SOURCE
Trailer / Body Builders;Sep2008, Vol. 49 Issue 11, p8
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports that Kenworth and Mack Trucks have ranked highest in satisfaction with dealer service in the Heavy-Duty Truck Customer Satisfaction Study conducted by J. D. Power and Associates. The study measures satisfaction with services received from authorized truck dealer service departments by examining seven factors including dealer attitude, dealer facility, service delivery, service quality, service initiation, service advisor and price.
ACCESSION #
34754991

 

Related Articles

  • Kenworth, Mack "tops" in customer satisfaction.  // Bulk Transporter;Sep2008, Vol. 71 Issue 3, p13 

    The article reports on the Heavy-Duty Truck Customer Satisfaction Study conducted by the J.D. Power and Associates company regarding satisfaction with services received from authorized truck dealer service departments. It reveals that Kenworth Trucks Co. and Mack Trucks Inc. ranked highest in...

  • Kenworth Ranks Highest in Customer Satisfaction in J.D. Power and Associates Heavy Duty Truck Study.  // Fleet Equipment;Oct2004, Vol. 30 Issue 10, p11 

    Reports on the highest ranking gained by the trucking company, Kenworth Truck Co. in customer satisfaction among vocational segment Class 8 truck owners based on the 2004 Heavy Duty Truck Customer Satisfaction study from J.D. Power and Associates. Trucks and vehicles from the company; Customer...

  • Kenworth tops customer satisfaction survey for three consecutive years.  // Bulk Transporter;Sep2007, Vol. 70 Issue 3, p38 

    The article reports on the high ratings received by Kenworth Truck Co. in a heavy-duty truck customer satisfaction survey conducted by J. D. Power and Associates. The "2007 Heavy-Duty Truck Customer Satisfaction Study" focused on four factors including performance, quality, warranty and cost of...

  • JD Power: Class 8 scores drop. Nguyen, Terrence // Fleet Owner;Nov2005, Vol. 100 Issue 11, p43 

    Reports on the result of the study on overall customer satisfaction with heavy-duty trucks conducted by J.D. Power and Associates company. Decrease in the overall customer satisfaction with heavy-duty trucks from 2004; Factors affecting the declination of the overall customer satisfaction;...

  • Kenworth wins Power award. Zeyher, Allen // Roads & Bridges;Sep2003, Vol. 41 Issue 9, p13 

    Reports on the J.D. Power and Associates 2003 Heavy-Duty Truck Customer Satisfaction award received by Kenworth Truck Co. in the Pickup and Delivery segment for Class 8 trucks.

  • KW tops J.D. Power truck ratings.  // Fleet Owner;Oct2007, Vol. 102 Issue 10, p46 

    The article provides information on the satisfaction study conducted by J.D. Power and Associates on trucking companies in the U.S. It revealed that Kentworth scored the highest in over-the road, pickup and delivery, and vocational truck services, while the highest ranking for dealer service...

  • Kenworth leads the pack in satisfaction study.  // Modern Bulk Transporter;Oct2004, Vol. 67 Issue 4, p10 

    Reports that Kenworth Truck Co. has achieved the highest ranking in customer satisfaction among vocational segment Class 8 truck owners, according to the JD Power and Associates "2004 Heavy Duty Truck Customer Satisfaction Study." Rating of trucks in terms of ride, handling, brakes, engine,...

  • KEEP THE FAITH.  // Diesel;Sep2009, Vol. 9 Issue 4, p10 

    The article reports on the growth of sales in the commercial vehicle industries in Autralia in 2009. According to the figures issued by the Truck Industry Council, the June sales of the light-duty segment rose from 1102 to 1107 units and light-duty van sales from 462 units to 709. It notes the...

  • Truck Equipment.  // Fleet Equipment;May2008, Vol. 34 Issue 5, p56 

    The article offers news briefs related to green technology in the U.S. According to the author, Peterbilt is offering Peterbilt Navigation System that simplifies navigation with turn-by-turn directions and visual. Meanwhile, Titan model which is powered by its new MP10 engine has been introduced...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics