TITLE

Saturn regains No. 1 rank in Power satisfaction study

AUTHOR(S)
Cantwell, Julie
PUB. DATE
August 2000
SOURCE
Automotive News;8/14/2000, Vol. 74 Issue 5888, p48
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Reports that Saturn Corp. has regained the top spot in the J.D. Power and Associates study of customer satisfaction with sales experiences at dealerships in 2000. Dealers' enforcement of Saturn's no-haggle policy; Quality of customer service provided by domestic nameplates such as Buick and Lincoln.
ACCESSION #
3475039

 

Related Articles

  • Saturn again tops survey of sales, service treatment. Washington, Frank S. // Automotive News;5/26/1997, Vol. 71 Issue 5714, p8 

    Announces that Saturn Corp. dealers have topped the 1997 Strategic Vision's Dealer Total Quality Experience Index for the second year in a row. Index as a measurement of customers' evaluation of their sales and service experience at dealerships; Factors attributed to the increase in customer...

  • Untitled.  // Enterprise/Salt Lake City;11/14/2005, Vol. 35 Issue 20, p1 

    Reports on the award received by Utah businessman Jerry Seiner from General Motors Corp. (GMC) in 2005. Nomination of the Jerry Seiner Chevrolet Buick Cadillac Oldsmobile Pontiac GMC Hummer dealership for high marks in customer satisfaction polls; Number of General Motors dealership in the U.S....

  • GM, Chrysler simplify CSI. Connelly, Mary // Automotive News;6/13/1994, Vol. 68 Issue 5556, p1 

    Reports on General Motors (GM) and Chrysler Corp.'s overhaul of its surveys that customers use to grade their dealers. Customer satisfaction surveys that rank dealers; Recommended survey questions compiled by the National Automobile Dealers Association (NADA); Changes GM and Chrysler will make...

  • Facility Upbraid: Dealers set to fight auto makers over upgrade demands. Ziegler, Jim // WardsAuto Dealer Business;Apr2012, Vol. 46 Issue 4, p4 

    The article presents author's views regarding the suing of General Motors Corp. by Norman Braman, a billionaire owner of auto dealerships. It states that Braman is suing General Motors Corp. because of its Essential Brand Elements Program which requires dealers to build new facilities or redo...

  • GM wants dealers to spruce up service bays. Geist, Laura Clark // Automotive News;2/4/2008, Vol. 82 Issue 6293, p6 

    The article reports that General Motors Corp.'s (GM's) Service and Parts Operations has plans to introduce an image program. The company has plans to introduce the program, aimed at improving service customer retention, at the National Automobile Dealers Association convention in San Francisco....

  • PUSHED TO UPGRADE. Wilson, Amy; Harris, Donna; Rechtin, Mark; Wernle, Bradford; Kurylko, Diana T. // Automotive News;2/7/2011, Vol. 85 Issue 6450, preceding p1 

    The article reports on a survey of automobile dealers in the U.S. on various types of pressure applied by the automobile manufacturers that are leading to closure or buyout of dealerships. Some of the issues which the manufacturers are particularly pressurizing include improvements to the...

  • Chevy dealers, meet GM's accessories maven. Sedgwick, David // Automotive News;10/30/2006, Vol. 81 Issue 6227, p14 

    The article presents the author's views on how Chevrolet dealers can boost their car sales by following the marketing plan drawn out by Nancy Philippart, executive director of General Motors Corp. accessories. Nancy's plan endorses that dealers should start pursuing truck buyers to purchase...

  • GM: Dealers rig customer satisfaction surveys. Harris, Donna // Automotive News;9/10/2007, Vol. 82 Issue 6272, p1 

    The article reports that General Motors Corp. (GM) plans to toss the results of some recent customer satisfaction surveys because dealers tampered with the responses. GM surveys customers who buy new vehicles or submit factory warranty claims about their satisfaction with the dealership's...

  • GM dealers: Recalls put bonus at risk. Colias, Mike; LaReau, Jamie // Automotive News;6/2/2014, Vol. 88 Issue 6623, p0003 

    The article focuses on concerns of General Motors Corp. (GM) dealers on the impact of GM safety recalls on their bonus and the satisfaction of customers. Topics covered include the GM Standard for Excellence (SFE) Program quarterly bonus ranging from 10,000 dollars to 150,000 dollars for big...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics