Good Service Needs More Than Just a Smile

Dean, Ray
September 2008
Security: Solutions for Enterprise Security Leaders;Sep2008, Vol. 45 Issue 9, p110
Trade Publication
The article discusses the impact of good customer service on the success of a business. The author noted that a customer service should be routine and performed automatically. He added that a security director should be able to rely upon the performance of a system service provider which should be automatic, routine and occur without any prodding on the part of the owner.


Related Articles

  • ask an expert : your most pressing business dilemmas solved. Campbell, Erich // Stitches Magazine;May2011, Vol. 25 Issue 4, p72 

    The article provides insights on the good and bad tenets of customer service for any business enterprises. It asserts that a good customer service is empathetic, entails things work, and implies a prompt response. However, it says that a bad customer service is a service by rote and rigid and...

  • Getting back to basics. D'ALEXANDER, MICHAEL // Modern Metals;Apr2009, Vol. 65 Issue 4, p6 

    The article discusses the importance of a good customer service. The author states that the idea of customer service seems to become less of a priority due to the society's dependence on technology and that it is impractical to expect technology to become a substitute to serving customer. It...

  • Customer service: Serve some, fire others or call the cops. Murtagh, Joe // Hudson Valley Business Journal;1/22/2007, Vol. 18 Issue 4, p9 

    The article presents the author's views regarding customer service. He states that the customer is not always right but the right customer should always be appreciated. He states that the success in business depends on how one meets the legitimate needs of customers in a superior and profitable...

  • Customers Don't Buy What You Sell. ARUSSY, LIOR // CRM Magazine;Feb2010, Vol. 14 Issue 2, p12 

    The article discusses the significance of customer-centric to business success. It states that failure to understand the concept of customer experience will affect the employee's ability to innovate and to expand value proposition. It emphasizes that employees need to learn on the impact of the...

  • BEHAVIORAL METHODS TO REDUCE SHOPLIFTING. Glasscock, Stephen G.; Rapoff, Michael A.; Christophersen, Edward R. // Journal of Business & Psychology;Spring1988, Vol. 2 Issue 3, p272 

    Shoplifting is a serious crime affecting most (if not all) retail businesses and responsible for increases in merchandise prices and customer services. Numerous methods exist to reduce shoplifting among consumers. The two most common types of shoplifting treatments either directly treat the...

  • Are you listening to your customers? Schmidt, Debra J. // Journal on Active Aging;Jan/Feb2009, Vol. 8 Issue 1, p42 

    The article presents the author's perspective on how to listen actively to customers to bring about quality service in an organization. She remarks that customers define the quality of service. Moreover, she offers several tips to help one listen to customers and succeed in business, which...

  • Are they being served? Carr, Kate // Professional Carwashing & Detailing;Jul2008, Vol. 32 Issue 7, p52 

    The article offers tips for car wash companies from various industry leaders on attaining business success through good customer service in the U.S. Sue Ackley, owner of Xpress Lube in St. Louis, Missouri, claims that good customer service begins with honesty. David DuGoff of College Park Car...

  • Service Standard Setters. Klie, Leonard // EventDV;Mar2012, Vol. 2012 Issue 3, p31 

    The article offers information on the business success of BPMonline and its selection as a recipient of the 2012 Rising Star Award. It explores the company's expansion into customer service and support and how it excelled in the field. It highlights the processes associated to the company's...

  • Customer service: making clients happy cornerstone successful business. Gitomer, Jeffrey // Business Journal Serving Fresno & the Central San Joaquin Valley;10/9/2009, Issue 324086, p7 

    The article offers author's insights on the significance of customer service to a successful business. He mentions that success begins with attitude training in which the attitude of the worker reflects in the way how customers are served. He indicates that it is important to train attitude...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics