TITLE

Good Service Needs More Than Just a Smile

AUTHOR(S)
Dean, Ray
PUB. DATE
September 2008
SOURCE
Security: Solutions for Enterprise Security Leaders;Sep2008, Vol. 45 Issue 9, p110
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses the impact of good customer service on the success of a business. The author noted that a customer service should be routine and performed automatically. He added that a security director should be able to rely upon the performance of a system service provider which should be automatic, routine and occur without any prodding on the part of the owner.
ACCESSION #
34723357

 

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