August 2008
Fitness Management;Aug2008, Vol. 24 Issue 8, p30
The article offers tips to improve member relations. Customer service is defined in the context of the fitness industry. Elements of a stellar customer service are presented along with tips to make it happen, including offering a complimentary service or product to each 20th member who comes in each day, being able to provide suggestions about group fitness classes, and showing interest in a member in order to win a friend.


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