Survey: Customer value as top priority just lip service in most IT departments

July 2008
Trailer / Body Builders;Jul2008, Vol. 49 Issue 9, p20
Trade Publication
The article reports that 85% of information technology managers surveyed ranked are becoming customer value-driven thereby reducing costs and introducing new technology as their priorities. It explains that while these could be met with a knowledge-management system, the latter ranked last in priority. These data are revealed in a research report released by software maker Cincom Systems on the state of mass customization and build-to-order practices.


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